Cancellation & Refund Policy

Last updated on May 6th, 2025

ROOTED GREENS believes in helping its customers as far as possible, and has therefore a liberal cancellation policy. Under this policy:

  • Cancellations will be considered only if the request is made within 9-15 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
  • ROOTED GREENS does not accept cancellation requests for perishable items like flowers, eatables, etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
  • In case of receipt of damaged or defective items, please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 9-15 days of receipt of the products.
  • If you feel that the product received is not as shown on the site or as per your expectations, you must notify our Customer Service within 9-15 days of receiving the product. The Customer Service Team will evaluate your complaint and take an appropriate decision.
  • For complaints regarding products with manufacturer warranties, please refer the issue directly to the manufacturer.
  • If a refund is approved by ROOTED GREENS, it will take 9-15 days for the refund to be processed to the end customer.
Disclaimer:

The above content is created at ROOTED GREENS's sole discretion. Razorpay shall not be liable for any content provided here and shall not be responsible for any claims and liability that may arise due to merchant’s non-adherence to it.